Proud to be part of Carers Trust, the leading charity for carers

Carers Trust

                     A Carer is …                                                     (please scroll down)

A carer is someone of any age who provides unpaid support to family or friends whose health or well-being could suffer without this help. This could be caring for a relative, partner, child or friend who is ill, frail, disabled or has mental health or substance misuse problems.

Our vision -  is for very carer to be recognised, supported and offered services to help them maintain their own health and well-being.

Our mission – Crossroads Care North Wales:

  • provides services that respond to the needs of carers and the people they support, offering them peace of mind and understanding
  • works with them and other stakeholders to influence service innovation and growth.

Our values – Crossroads Care places carers and the people they support at the heart of everything we do.

  • Trust – we understand that our services only respond to carers’ needs when they trust us to care for the person they support
  • Involvement – carers and the people they support drive Crossroads Care service design and development.
  • Quality – by employing motivated, trained, qualified and committed staff, we ensure that our services are high quality, flexible, responsive and continually improving.
  • Continuity – we endeavour to ensure that the same Carer Support Worker attends at carers’ homes to build up long and trusting relationships.
  • Family friendly – we recognise that our service impacts on families and friends – not just the carer and the person they support – and so we design our services with that in mind.
  • Availability and accessibility – we work to make our services available and accessible to as many carers and people they support as possible.
  • Dignity and respect – we always treat carers and the people they support with dignity and respect.
  • Working for change – we work proactively with government and policy makers at national and local level to influence legislation and practice.
  • Partnership working – we actively explore opportunities for establishing joint projects and relationships with other organisations that will improve services for carers and the people they support.
  • Learning – we learn from the good practice of others in order to improve our services for carers and the people they support and we encourage others to learn from us.
  • Language – we respect the diversity of culture and language within North Wales and ensure the delivery of a fully bilingual (Welsh/English) service as required.


Our Head Office is based in Colwyn Bay, Conwy, North Wales, please  contact us… 

By Phone:                                                    By Post:                     
01492 516143                                              Crossroads Care North Wales, Llys Eirias,
01492 516435                                              Heritage Gate, Abergele Road, Colwyn Bay, LL29 8BW.


Our Head Office Opening Hours are:
Monday to Thursday 9am – 5pm
Friday 9am to 3pm